If you are not happy with your Boett for any reason, you can simply return your purchase and we will refund you after receiving the returned item.

To receive a full refund

  • You must notify us within 7 days of receiving your goods that you plan to make a return
  • You must contact us before returning your goods
  • Returns must be made within 14 days of purchase

Who pays for a return?

  • We pay if the goods you receive are incorrect, faulty or damaged
  • You pay for any other reason

Returns

  • State reason for return
  • Please include name and address
  • Receipt number
  • Contact telephone number

Packaging

  • Returns must be sent back in the same condition as when they reached you
  • Blankets must be returned in clean, hair free condition otherwise they will incur a cost for cleaning
  • For your own protection please use a trackable service when returning any goods

Refunds

  • If you want a refund, you will need to contact us with the same card card details that you paid with.

Exchange

  • If you want to exchange for a different size we will send the new item out once we have received the return
  • If the new item is less expensive we will refund the difference, if it is more expensive we will contact you so that you can pay the difference.