Delivery Policy

We endeavour to post out your goods the next working day after payment has been received; in busy periods this can take a little longer. We aim to deliver your products using Next Day Delivery, however, occasionally deliveries may be affected by events beyond our control (for example inclement weather) that we can accept no liability for. For overseas transactions, please see International Delivery information.

Amendments to delivery addresses must be made in writing to enquiries@itchyhorse.co.uk, originating from the same email address used to place the order. Changes cannot be made by Itchy Horse UK after the item has been posted but you may be able to arrange this yourself with the courier.

Delivery is completed when our courier delivers the products to the delivery address you have provided us with, and the product is your responsibility from this point. Please note if you opt to have your parcel left in a safe place or delivered to a neighbour or other third party you accept responsibility for any losses incurred.

We reserve the right to amend delivery charges for large or bulky items; you will always be contacted if this situation arises to discuss options.

All UK orders are posted using a reputable courier, please note some Highlands, Islands and offshore UK postcodes are ineligible for Next Day Delivery.

Deliveries to the Highlands, Islands and offshore UK locations are possible but may be subject to extra charges for delivery. Delivery to these areas may take slightly longer than mainland UK so please do allow extra time for delivery.

All delivery dates are estimates, please track the progress of your order but note goods cannot be classified as lost until 14 working days after posting (longer if International). Please notify us of any delivery issues or queries within 14 days of dispatch.

We try and post all orders using our standard postage charges; however, sometimes larger items can cost considerably more to post especially if travelling by air. If we are unable to process the order at the standard delivery rate we will contact you to discuss available options.

International Delivery

Our international shipping rates are dependent upon the weight of your order and the destination of your delivery. Your order may be subject to import duties and taxes upon reaching the delivery destination. Please note we have no control over these charges and cannot predict the amount; therefore, we recommend you contact your local customs agency for more information. You are responsible for the payment of any such taxes or duties.

Please contact us prior to ordering either by phone or email and we will inform you of the delivery charge.

You must comply with all applicable laws and regulations of the country for which the products are being delivered.