Returning your items

• You must notify us within 7 days of receiving your goods that you plan to make a return
• You must contact us before returning your goods
• Returns must be made within 14 days of purchase

Who pays for a return?

• We pay if the goods you receive are incorrect, faulty or damaged
• You pay for any other reason

Returns

• State reason for return
• Please include name and address
• Receipt number
• Contact telephone number

Packaging

• Returns must be sent back in the same condition as when they reached you
• Blankets must be returned in clean, hair free condition otherwise they will incur a cost for cleaning
• For your own protection please use a trackable service when returning any goods

Refunds

• No refunds given

Exchange

• If you want to exchange for a different size we will send the new item out once we have received the return
• If the new item is less expensive we will refund the difference, if it is more expensive we will contact you so that you can pay the difference.